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WCSU Essentials
——— Frequently Asked Questions
The WESTCONNect Office has multiple programs that give you access to a world of services. If you have a question not answered below, swing by and see us. We’re happy to help!
Meal Plan
Frequently Asked Questions
If you live on campus here at WCSU, then YES, you have a meal plan. The meal plan is set up for you before you move on campus. Use the opens in a new windowWESTCONNect WebCard Center to view your meal plan information.
You sure can! Use the opens in a new windowWESTCONNect WebCard Center to view your meal plan information, check your balance of meal swipes and flex points, and see where you’ve used your plan!
First, check out the opens in a new windowmeal plan options. Once you’ve made your choice, bring the correct payment to the Cashier’s Office located on the main level of the Old Main Administrative Building.
If you have a meal plan that isn’t working, let Food Service know. They will coordinate with our office to resolve the problem for you.
If you are a resident you can upgrade from your required meal plan to a larger package. You cannot reduce your required meal plan. To upgrade your meal plan, go to the Housing Office and make your request.
Every meal plan has a certain number of ‘flex points’ that can be used at Food Service’s ala carte locations. You cannot use your meal money to make purchases at non-food service locations. If you are interested in having money on your card for the bookstore, printing, vending, or other non-foodservice locations, you need to put CONNect Cash on your card.
CONNect Cash
Frequently Asked Questions
Using your university computer account username and password, log in to the opens in a new windowWESTCONNect WebCard Center. You may view account balances, review transaction history, report your card as lost, and set-up notifications from the system.
If you lost CONNECT Cash while using your card at either a vending machine or a laundry machine, please fill out this form and submit it to the WESTCONNect Office. If you lost cash, please go to the Cashier’s office for a refund.
Please visit the location and ask to speak with the manager. It is helpful to have your receipt, and/or information about the date, time and purchase details so that they might best assist you.
Please visit the location and ask to speak with the manager. It is helpful to have your receipt, and/or information about the date, time and purchase details so that they might best assist you.
Check out the CONNect Cash page that explains step by step how to access the WESTCONNect Card Dashboard, view your balance, check where you’ve spent your CONNect Cash, and put money on your card on-line.
Please note, you must be set up on Westconnduit in order to make on-line deposits.
Don’t panic! If you have a meal plan with a flex point balance, your flex point balance is the only thing you will see at Food Service locations until it is completely used. Once you have used up your flex points, you will see your CONNect Cash balance start to show up.
Keep in mind your CONNect Cash balance will show up immediately at bookstore, participating off campus merchants, and vending locations.
Check your CONNect Cash account activity or balance by following the directions under Manage My ID or stop in to the WESTCONNect Office and we will be happy to review your plan activity.
If you believe you were charged incorrectly at either the Bookstore or any Food Service location (these are called attended locations), you must return to the location to place your claim. If your card is charged at non-attended locations like laundry machines or vending machines, you must fill out a opens in a new windowTransaction Error Formopens PDF file and return it to the WESTCONNect Office.
Please note, the WESTCONNect Office does not reimburse for cash transactions at these locations. Please report cash matters to the Cashier’s Office.
The CONNect Cash account is not a bank account and you are therefore unable to draw funds off your CONNect Cash balance.
The only way for active members of the WCSU community to obtain money from their CONNect Cash account is to request to closeopens PDF file the CONNect Cash account. You will be charged a $15 administrative fee and it will take approximately two weeks for the Cashier’s office to release the balance of funds due, after any outstanding debt to the University has been paid.
Yes! Your CONNect Cash rolls from semester to semester as long as you’re registered. The WESTCONNect office runs reports at the start of each semester to catch those who have graduated or separated from the university the previous semester. We will submit any CONNect Cash balance greater than $4.99 to the Cashier’s office for reimbursement, assuming no outstanding debt to the University. Any balances of $4.99 or less are retained by the university for administrative fees.
If you would like to know the status of your reimbursement, contact the WESTCONNect Office.create new email
Access
Frequently Asked Questions
The first thing you should do is check with your Resident Director. If you don’t know who your resident director is, look up your residence hall on opens in a new windowthis page. If your Resident Director is unable to help you, you will be directed to the WESTCONNect Office for a replacement ID.
Confirm with your instructor that he or she has submitted an access request for you. Then feel free to stop in the WESTCONNect Office and we will check your card and clearances.
Your DOOR PIN is a 4-digit number you use with your ID card to access designated areas on campus, such as the 24-hour computer labs.
All students selected their DOOR PIN when they obtained their student ID. If you don’t remember your PIN, you can reset it yourself by going to the WESTCONNect Web Card Center.
There are two 24-hour computer labs on campus in the below locations. All registered students have access to these labs with their WESTCONNect Card.
- Midtown Haas Library (card present when Library is closed)
- West Side Classroom Building 247c (card present)
If your department has requested keys for you, we will ask them to notify you when they are ready. You should then bring your WESTCONNect Card with you to the WESTCONNect Office to sign for your keys.
Students are required to return issued keys at the end of the semester in which they are issued.
