Service Desk Alumni
Alberto Miguel Lopez
Graduated 2021, Earth and Planetary Sciences
4.5 years with the Service Desk
What is your current position and what are your responsibilities?
IT Specialist III/Senior Analyst/Lead at NASA/JPL. I lead a team 30 people and we oversee daily IT operations at NASA/JPL. I am also the team’s trainer and I make sure that my team is prepared to handle the various IT challenges we see everyday. My favorite part of my job is working on NASA missions such as Perseverance, Curiosity and Voyager!
How does your service desk experience help you with your job now?
My service desk experience at WCSU helped me get a job at JPL. I learned a lot while working with Ray and my coworkers. I built my technical and customer service skills. I learned how to navigate the IT world and deal with various challenges.
Would you recommend WCSU students work at the service desk?
Definitely. Working for the WCSU IT Service Desk was quite a positive experience for me and I highly recommend it to those looking for a job that will build your technical and customer service skills.
Jose Corona
Graduated 2023, Management Information Systems (MIS)
5 years with the Service Desk
What is your current position and what are your responsibilities?
I am currently an IT Support Specialist for a fintech company in Darien, Connecticut that develops innovative financial systems. My responsibilities include providing internal technical support to all staff within the organization for their virtual machines, hardware, and user account management/configuration. Additionally, I am involved in IT-related projects such as group policy configuration, software deployment, and workflow automation.
How does your service desk experience help you with your job now?
Working at the service desk at WCSU has helped me develop my communication, problem-solving, and time management skills, which have proven valuable in my current corporate environment. The experience at the service desk prepared me to work with a large population of end users and provide them with support in the most efficient and effective ways possible. As a senior member of the service desk, I also learned how to effectively manage and train a team, taking on a leadership role to guide my colleagues through their experiences at the service desk.
Would you recommend WCSU students work at the service desk?
I would wholeheartedly recommend any student to work at the service desk. However, I would particularly recommend it to MIS or Cyber Security majors seeking to gain experience in their field. Working at the Service Desk allowed me to balance my academic career while also gaining valuable experience in my field of study.
Peter Delcogliano 
Graduated 2021, Management Information Systems (MIS)
1 year with the Service Desk
What is your current position and what are your responsibilities?
My current position is Logistics Coordinator for a food distribution company. I am the primary point of contact for buyers to confirm the status of inbound orders. I am also responsible for proactive outreach to carriers to confirm missing delivery appointments, following up on past-due orders, and updating delivery dates based on carrier feedback.
How does your service desk experience help you with your job now?
The service desk made me better at communicating with clients and customers and provided me with a place to hone my technical skills. I use a lot of the technical skills I learned at the service desk daily to provide support to not only my team but others that require assistance.
Would you recommend WCSU students work at the service desk?
I would 100% recommend working at the service desk. The work environment is fantastic to be a part of, and the work itself helps to provide real-world work experience to bridge the gap between college and the working world.
Adrian Murtishi
Graduated 2022, Management Information Systems (MIS)
1 year with the Service Desk
What is your current position and what are your responsibilities?
My current position is as an IT Technician. I assist with on-site end-user support and work on various IT projects. Examples include imaging/deploying hardware, conference room set-ups, Active directory edits and configurations, Group Policy Edits, and Mobile Device management profiles via Microsoft Endpoint.
How does your service desk experience help you with your job now?
My service desk experience prepared me for remote desktop support in both Mac and PC environments. I was able to learn about applications like Azure and Exchange admin which helped me in my current role by giving me the experience I needed to navigate through them. Working with end-users over the phone also helped with assisting those who are not as proficent with technology.
Would you recommend WCSU students work at the service desk?
I would highly recommend working at the service desk during your time at WCSU. You learn real-world skills in a comfortable setting. Skills you can use in your professional career and personal life. You are always learning something new and you make an impact on both students and faculty. It’s honestly one of the best jobs I’ve had.
Luis Corona
Graduated 2019, Management Information Systems (MIS)
3.5 years with the Service Desk
What is your current position and what are your responsibilities?
I am an Account Manager at a company that develops cutting-edge software solutions for insurance companies. My responsibilities include serving as a liaison between our software development team and a portfolio of large clients. My typical workday involves scheduling meetings with managers as well as c-suite level executives at these companies to discuss the development and implementation of our software. My primary goal is to ensure that our clients are able to implement our product to improve their workflow and grow their business. This includes facilitating communication between my clients and our implementation team to ensure that my clients receive all the training they need to use our product. My other responsibilities include providing product demonstrations to potential new clients. My current role also gives me the opportunity to travel and visit client sites around the country.
How does your service desk experience help you with your job now?
Many of the concepts that I learned while working at the service desk and in other IT roles carried over to my current career in business. The major ones being time management and efficiently managing my workload. I’m very grateful that I was able to learn the true value of scheduling out my tasks throughout the day to make sure everything that needs to get done, gets done. I also feel that my time at the service-desk helped me further develop a strong work ethic, problem-solving skills as well as an understanding of how crucial teamwork is. Although my current role is more of business-centered one, a strong technical knowledge is a great asset in almost any role. The help desk also taught me how to balance a job and academic studies, which was crucial when I decided to pursue and complete my MBA full-time in 2021.
Would you recommend WCSU students work at the service desk?
Absolutely, I couldn’t have asked for a better job to have had while I was in college. It was a fantastic opportunity, and I was able to work with awesome teammates at the service desk and with the talented staff within the WCSU IT Department to complete major projects. I also personally saw the service desk be a great opportunity for both commuter and resident students to meet new people and become more involved on campus. I can genuinely say that I met people while working at the service desk that would go on to become life-long friends. I was also able meet professors and staff that I maybe otherwise would not have of had the opportunity to. Working at the service desk is a great opportunity for any WCSU student looking to develop new skills and prepare for a job after graduation.
Zachary Fimmano
Graduated 2021, Management Information Systems (MIS) – Cyber Security
1 year with the Service Desk
What is your current position and what are your responsibilities?
While I can’t say specifically where I work and what my job title is, I was told that I can say I work for the United States Government and positioned somewhere inside the Department of Defense.
How does your service desk experience help you with your job now?
At my current job I decided to hone my cyber security skills by taking part in a development program which lasts for three years. In my current position, I’m coordinating with a wide variety of groups in the work place to schedule meetings and events with high profile visitors who are interested in cyber, and creating cyber security related products for senior level leadership to use. My position at the service desk gave me ample time to juggle multiple tasks at once whether it be coordinating over the phone or through email. Essentially, I was able to hone my professionalism for use in my current career.
Would you recommend WCSU students work at the service desk?
Yes! Even though I only worked at the desk for about a year, Ray and the team were super nice to me and helped me grow. I got to work on some very interesting IT issues throughout the year which included helping prevent the spread of phishing attacks aimed at students and faculty. I even got to work from home during COVID last year which was a really cool experience. The desk gives students many opportunities to hone their IT skillset and it definitely looks good to have on your resume.
Mario Rodriguez
Graduated 2016, History and JLA
Two years as a student from 2014 to 2016, and three years as an University Assistant, from 2021 to 2024.
What is your current position and what are your responsibilities?
Service Desk Technician for Ability Beyond. We’re a non-profit so I do a little bit of everything, but my main role is service desk technician.
How does your service desk experience help you with your job now?
Day one we were in the process of transferring to the Microsoft cloud, which the University is already a part of. I was already well versed with some of the tools being introduced. The most important trait at the desk was always treating end users and colleagues with dignity and respect. I have also learned to take a risk on myself and chase my dreams (whether that’s IT or writing), as I know I have a strong support system around me when I falter. Some of those bridges were built and fostered at WestConn. I could rabble on for ages; the experience has served me quite well.
Would you recommend WCSU students work at the service desk?
Hell yeah! Best job on campus! Best bosses I’ve ever had, too.