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Professional Staff
Student Staff positions

Housing & Residence Life Offices – Student Center 222
Phone:  203-837-8531
Fax: 203-837-8529
Email: housing@wcsu.educreate new email

The Resident Directors (RDs) are full-time, live in administrative professional staff at Western Connecticut State University.  They oversee students living in the halls, as well as activities and facilities. RDs provide advisement, counseling, and supervision for individuals, roommates, and other student groups.  RDs work with the student staff of the building – Resident Assistants (RAs), Academic Resource Mentors (ARMs) and Information Desk staff – to create an environment that supports students academically, socially, and culturally.

Resident Directors also serve in a variety of roles in the operation of the department, specifically in terms of the selection and training of RA and ARM staff, room assignments, and occupancy.  RDs serve an on-call rotation so that a professional staff member is always available, even when offices are closed.  Your resident director usually has office hours from 10 am – 4 pm, Monday – Friday. Each has an office in his or her building where the bulk of these hours are spent, although they may from time to time be in meetings elsewhere on campus.

Listed below is contact information for each building’s RD and RA/ARM staff.

Resident Assistants at WCSU are trained in helping skills and interpersonal relations.  They conduct floor/section meetings in addition to meeting with residents as needed on a one to one basis. The meetings could be related to academic, social, or personal progress (as related to college life). As always, RAs will be available to assist residents with maintenance issues, to act as sounding boards or assist with mediations during roommate issues, and to be a general resource to residents regarding the University community, policy and procedures.

Academic Resource Mentors are student peers who play an integral role in the establishment of an academic environment in the residence halls. They are an essential component of the CULTURE program for the Department of Housing and Residence Life. In addition to providing programming in the residence halls, ARMs are available to assist them in obtaining information and providing resources about majors and academic programs at the University. The ARMs also coach residents through any issues they may have academically, providing them with a wealth of information on study skills and techniques to help them be more successful. Finally, the ARMs also work with Peer Academic Support System (PASS) volunteers to make sure the residents get the help that they need to succeed at WestConn.

The Student Administrative Assistant is involved in wide array of activities in the residence halls. There is one SAA per residence hall, and they are responsible for recruiting, training, supervising, and conducting desk staff meetings, creating and editing schedules, working at the desk when necessary, and assisting the Resident Director of their building in a variety of office related tasks and assignments. Some of these tasks include following up with residents on maintenance issues and entering priority points into the central database.

Info desk staff are an integral part of each residence hall. Workers are responsible for monitoring residents entering and exiting the buildings. They also sign all guests into the building and answer the many day to day questions that residents may have. Desk staff workers are supervised by the Student Administrative Assistant and the Resident Director of their residence hall.

Housing Office Assistants help in completing a wide variety of tasks in the operation of the Housing Office. They answer telephones, respond to emails, answer student and parental questions regarding housing, and assist the Housing Office Staff as needed. They are integral team members on our Housing and Residence Life team.

Each building has a hard-working custodial staff that cleans the bathrooms, lounges and other public areas of the buildings. They work Monday to Friday, and on Saturdays a custodian does a quick refresh and replenishes bathroom paper supplies. The custodians do not clean resident rooms, pick up garbage bags left outside doors or move/store any furniture. Custodians report to a Supervising Custodian.

Maintainers are responsible for minor repairs in the residence halls. The maintainers are busy people, charged with caring for all resident rooms, as well as public bathrooms, kitchens, lounges, and all the furnishings contained in the above mentioned areas. Please have patience when submitting Maintenance Request Forms and know that your issue will be handled in a timely fashion.

There are also specialty trades staff (plumbers, electricians, HVAC) who work for Facilities, and will respond to maintenance requests as necessary.