Cashier's Office

Frequently Asked Questions

I applied for financial aid, do I have to pay my bill?
I am unable to pay my bill in full by the due date, what can I do?
When will I receive a bill?
When are bills due?
What are my payment options?

November 10, 2016

Important health insurance changes effective fall 2017: WCSU no longer bills students for health insurance and the submission of an insurance waiver is no longer required. If you are a matriculated student and need health insurance, go to www.wcsu.edu/insurance to enroll direct with Aetna.

As per the CSU Board of Regents for Higher Education Pages 96-98 Minutes October 20, 2016 Meeting, effective with the start of the Academic Year Fall 2017, the CSU Board of Regents Amended Board Resolutions 12-094 and 03-15 which no longer mandates sickness insurance programs and related automatic billings at the CSUs for full-time students. This eliminates the CSU-provided sickness insurance plan and instead allows the system to provide information and guidance for students to obtain coverage through other means.

“In summary, although we have offered healthcare coverage to our CSU students, there are now alternative avenues to access available to our students which can help reduce the costs for those who need coverage, and prevent charging students with coverage who fail to opt out. The CSUs propose as an alternative to actively inform our students of their other coverage options, and to partner with Access Health CT and the Office of the Healthcare Advocate to improve the health insurance literacy of our students. Further, those students who are currently covered under the CSU s’ procured policy will be advised via letter of the change being made, and also provided with information to help them choose a more favorable plan.”

This page will be updated as more information becomes available.

Q: I applied for financial aid, do I have to pay my bill?

A: You will be required to pay any balance not covered by financial aid by the due date.

Financial aid is listed under the anticipated credit section of your bill and is deducted from your account balance. If you recently accepted your financial aid and completed your requirements, your online statement bill will be updated once a week. Financial Aid information is reflected in our billing system in real time but statement bills are posted online once a week during July and August and December and January.  Please contact the Office of Financial Aid and Student Services at wcsufinancialaid@wcsu.edu or at 203.837.8580 if you have any questions regarding financial aid.


Q: I am unable to pay my bill in full by the due date, what can I do?

A: The Western Connecticut State University realizes that managing the cost of education is a challenge for many families and offers all students a payment plan, enrollment into the plan must be done online using EZpay.  The cost to enroll in the payment plan is $35 per semester and there are no interest or finance charges. It is easy to enroll in the payment plan online and students must go through the enrollment process each semester that they want to use the payment plan to pay for their semester charges. Once you set up your plan, payments are made automatically. For more information, select the “Payment Plan” option from the left hand menu options from the Cashier’s Office main webpage.

To enroll in the online payment plan:

    • Go to bannerweb.wcsu.edu and click on the “Secure Login” button.
    • Enter your WCSU Windows username and password and select the “Login” button.
    • Select the “CONNect Cash and EZpay” option under the Student Services Tab.
    • Under Student Account, click on the “Enroll in Payment Plan” button;
    • Select the term from the drop-down menu and click on the “Select” button;
    • Review the details of the plan and click on the “Continue” button;
    • The payment schedule will display listing the payment dates and payment amounts; review and select the “Continue” button
    • You will be prompted to pay the $35 enrollment fee and the payment method used to pay the $35 enrollment fee will be the payment method to pay each installment. Payments will automatically be charged to the payment account on each installment due date. Late payment fees are only assessed on payments that are not made per the installment schedule or are returned or declined by your financial institution.
    • Click on the arrow next to the “Select Method” box and select Checking/Savings or Credit Card and enter your payment information and then select “Continue” (Please note that credit card payments will be charged a 2.75%/$3 minimum service fee)
    • The Payment Plan Agreement page will display; Read and if you agree to the terms and conditions, check the  “I Agree” box and then select “Continue”
    • Select “Continue” as prompted to complete enrollment.

Payment Methods:
Automatic bank payment using your checking or savings account
Credit/debit card (Visa, MasterCard, Discover and American Express) all credit card transactions are subject to a 2.75% /$3 minimum service fee.

Q: When will I receive a bill?

A: For the fall semester, bills are scheduled to be posted online on June 20th. For the spring semester, bills are scheduled to be posted online on November 20th. An email notification will be sent to all registered students when the fall and spring bill is posted online.

Q: When are bills due?

A: For the fall semester, bills are due July 15th. For the spring semester, bills are due December 15th. Payment for summer, winter intersession and spring break is due at the time of registration.

Q: What are my payment options?

Payment Options:

  1. On-line:With EZpay you can securely pay your bill online using your debit or credit card (Visa, MasterCard, Discover or American Express) or by electronic check using your checking or savings account.Login to EZpay at bannerweb.wcsu.edu
  2. Mail:You can mail in a check or money order to the Cashier’s Office at 181 White Street, Danbury, CT 06810. Make checks payable to Western Connecticut State University and include your student ID number on the payment. Checks returned for insufficient funds or stop payment will result in a $20 fee and you will be subject to late payment penalties.
  3. In-person:Payments can be made at the Cashier’s Office, located in the Old Main building, room 106. The Cashier’s Office is open Monday through Friday from 9:00 a.m. to 4:00 p.m. Cash payments are subject to IRS regulations and identification may be required at the time of payment.

Notice regarding Electronic Check Conversion: When you provide a check as payment, you authorize WCSU to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.

All credit card payments must be made online; WCSU can no longer accept credit card payments at the Cashier’s Office, via fax or phone..

Q. When will my financial aid refund be available?

At the start of the Fall and Spring semester, the Financial Aid Office may begin to disburse financial aid onto students accounts.  Any remaining credit balance after your student account has been paid in full will be refunded to you by the Cashier’s Office. Due to the large number of funds being disbursed, the Financial Aid Office requires 3 business days to complete the disbursement process and the Cashier’s Office requires 7 business days to complete the refund process and to issue a check.

To expedite your refund, please go online to set up your account for direct deposit. Please follow the instructions below to set up your account for direct deposit:

  • Go to bannerweb.wcsu.edu and click on the “Secure Login” button;
  • Enter your WCSU Windows username and password and click on the “login” button;
  • Select the “CONNect Cash and EZpay” option under the Student Services Tab;
  • On the right hand side of the student view home page, find the “My Profile Setup” box and select “Electronic Refunds”;
  • Select “Set up Account” and enter your checking account or savings account information.

Financial aid recipients please note: Financial aid has is based on the expectation that students will initiate enrollment for the fall or spring academic semester. Three weeks after the start of the semester, students actual enrollment will be captured and any necessary financial aid adjustments, based on your enrollment, will take place. Such necessary adjustments may result in a balance due.  

Please be advised that any changes in your enrollment status may affect your financial aid eligibility including:

  • Adding/Dropping a course(s)
  • Enrolling in less than 12 credit hours
  • Stop Attending or Never Attending course(s)
  • Officially withdrawing or being Administratively withdrawn
  • Academic Progress

Checks Issued in Error: In the event that the Bursar’s Office issues you a refund check or via direct deposit in error, the University reserves the right to reclaim such funds. Any changes to your financial aid award may result in a balance due to the university.

*Excludes Parent plus loans as those require additional processing time and refunds are not issued