Goals for 2007/08
Identify IT projects and priorities to support WestConn’s Strategic Plan:
- actively participate in the IT Strategic Functional Team;
- act as the liaison between the IT Strategic Functional Team and the ITC;
- work with the President and Vice-Presidents to integrate and prioritize the projects identified by the IT Strategic Functional Team with the other projects identified by senior management.
Maintain a robust and flexible IT infrastructure:
- continue to identify and address “at-risk” issues;
- investigate new technologies;
- research and implement best practices for an academic environment;
- address audit concerns.
Manage within University Computing budgets, always looking for ways to decrease costs and seek out efficiencies:
- purchase servers, computers, projectors, toner, cables, etc. in bulk;
- collaborate, when appropriate, with sister universities and system office to bundle purchases and write RFPs so that they can be used by all agencies;
- explore with career development the establishment of student internships;
- continue researching and implementing virtualization;
- explore the use of open source software;
- keep instructional technologist position vacant for FY08.
Maintain excellent customer service to students, faculty, and staff:
- deliver more web-based self-service applications to students, faculty and staff so they can receive identified services from on or off campus;
- continue to formalize policies and procedures and make them available on our website;
- enhance user support tools and resources;
- deliver training workshops to students, faculty, and staff;
- provide, as appropriate, infrastructure support to academic departments so that faculty can spend more time on teaching and learning.
Continue to work with the Information Technology Committee (ITC) to “Deliver a World of Technology”:
- expand the ITC replacement plan to include projection and create a preventive maintenance plan for projection;
- maintain and implement the replacement plan;
- upgrade desktop computers, printers, scanners, etc. for faculty and staff ;
- act as the University’s eyes and ears to foster communication, input, and feedback;
- recommend new technologies and encourage the use of instructional technology;
- continue to implement wireless access until full coverage is achieved at both MT and WS.
Provide an Information Technology environment that will build and retain a strong University Computing team:
- keep staff motivated and challenged;
- work with Human Resources to provide an upward mobility path for staff;
- continue to improve communication and customer service within the department;
- set realistic individual goals and assist staff in achieving their goals;
- fill four vacant full time UC positions.
Improve the IT assessment process:
- survey students and faculty on various technology initiatives;
- participate in Educause surveys;
- establish, with the help of the ITC and Institutional Research and Assessment, a formal IT assessment tool.
Collaborate on system-wide initiatives while representing the needs of our university:
- WebCT Vista;
- Banner 8 upgrade;
- Security Policies and Procedures;
- Security Standards Team next steps;
- Banner Information Asset Inventory and Risk Assessment Worksheet next steps;
- Continue Information Asset Inventory and Risk Assessment for other systems;
- Banner Server/Architecture/Manager Groups;
- Tk20 Professional Software (act as technical consultants for sister universities);
- Email Standardization Team;
- WAN Optical Network implementation;
- SWAT (Banner Managers);
- DBA Team;
- Others, as appropriate.