ResNet & Clean Access Support

ResNet stands for Residence Hall Network, a service provided by Information Technology & Innovation to all students living in the residence halls on Western’s campuses. ResNet allows students in the residence halls to connect to the University’s local area network and the Internet via the Cisco Clean Access Agent. [further overview]

Frequently asked questions

Frequently Asked Questions

ResNet General Questions

  • How do I Connect to ResNet?
  • What is ResNet?

Clean Access - General Questions

  • Am I required to install any software on my computer?
  • Why are we introducing this solution now?
  • What do I need to do in order to use Clean Access?
  • How does Clean Access Work?
  • What is Cisco Clean Access Agent?

Clean Access - Validation Questions

Clean Access - Logon/Logoff Questions

  • I use a personal firewall; will this cause a problem?
  • How do I tell if I am Quarantined/Unauthenticated?
  • How do I logout?
  • What IP address should I expect?
  • How do I check to see if I have a valid IP address?
  • How do I tell if I am already logged in?
  • Each time I try to use my computer to access the internet, my browser tells me that I need to login. Do I have to login frequently?
  • How will I know when I am logged out of the network?
  • When and how often do I have to login?

Clean Access - Troubleshooting Questions

Installation Guides